Courtyard by Marriott Dallas Mesquite

Not worthy of the Marriott name at all. Cold showers, children working the front desk that could not be bothered to get off of their phones to help - Absolutely terrible service and a dirty room. The first sign should have been the 20 minute wait at the front desk to check in. There was literally nobody in sight until this young man came in for his shift and realized we had not yet been helped. Shawn (or Sean? Shaun?) was the only good thing we encountered at this hotel. Very accommodating and apologetic for the series of events that happened upon check in. Though I think this was a sign. It was late by the time we checked in and got in to the room - it had a musty smell. The room itself was quite old, which is no big deal, but it was also very dirty. Even my children commented on how gross it was - and they hate to shower and clean. There was a stain, which may or may not have been blood, on the beds. Also found some black mold on the bathroom ceiling - Yum! We were going to attempt to switch hotels, but it was difficult to work out a new hotel with the last minute reservation as well as the way the points were booked. The hotel was willing to work with us, but it would have been complicated working with Marriott to book a different stay because we booked with points/rewards. In hindsight, we should have left. The next night, the shower would not get warm, and could continued to get progressively colder as the rest of the family showered. Have you ever tired getting kids who hate to shower in a cold Shower? I hope you never do - I would rather shower a cat. A couple nights later, we went to shower and it was the same thing with cold water. I attempted to call the front desk multiple times, but the calls went unanswered. I decided it best to walk down to the front desk myself - no body there for a few minutes. Finally, I hear some noises from the door labeled “employees only”, so I say “Hello” loudly. A younger person, who I could not describe as gentleman, slithers out from the room in shorts and a t-shirt , barely able to look up from his phone. I asked about the water and the said “oh yeah, I have been having to reset it a lot today”. Which I can only assume indicates an issue with the boiler system. Subsequently, I went to look at other reviews of this particular hotel and found that this issue has been going on for 5 months, if not more. What the actual f@&$?!?! I am not just disappointed, but utterly disgusted at this hotel. As a Marriott Titanium member who stays in hotels over 200 nights out of the year, I am considering staying with other completing brands if this is even allowed to be a standard with which Marriott allows their hotels to be. Hopeful that Marriott Bonvoy services will do something to make good upon my poor experience, but if nothing else, I hope this review saves others from staying here. I’d recommend the Motel 6 instead.

Room was not very clean, mold in bathroom, and located numerous hairs in bathroom and room. Hotel was very worn down. Our entire stay the third floor hallway smelled like old weed, alcohol, and floral spray probably used to mask the weed and alcohol. Many close restaurant choices. A little difficult to get to from the highway, but easy and close to get back on the highway. Staff was friendly. If in the area again would probably skip this hotel and try the Fairfield close by.

The front desk attendant I spoke to in the afternoon was great very personable. The attendant I spoke to at 2 am was hardly warm and friendly to start. Was rude to me because I didn't see the second sign and called the front desk, "That's what signs are for" he told me. I suppose that treatment is what reviews are for, do better or someone else will do your job better for you.

Giving an overall rating of 2 just because on my second night there was a dripping of yellow water from the vent above the toilet… Front desk was great but I was unable to change rooms bc everything else was booked. Maintenance came and was super nice and helpful. They honestly did all they could do. They found out what the issue was (guests above filled their bathroom floor with water) but still was some dripping for a while and they couldn’t help that… I blame the structure of this old hotel. I’m giving it a 2 star rating bc it’s so old, owners really need to put more money into updating the building piping and all that. It’s embarrassing. Appreciate the staff and if it wasn’t for them the rating would be 0 bc that’s nasty.

I picked this place because when booking through my company, it offered me a "State Fair Package" that included breakfast at the Bistro (restaurant area downstairs in the lobby). When checking in, I asked how that worked and the lady at the front desk informed me that they don't honor stuff like that. So why make it available to companies then?! Ok fine, but breakfast is heavily overpriced! There isn't even a complimentary coffee bar. Your only option is to buy Starbucks that they offer down in the Bistro, or to use the small coffee maker they make available to you in your room. Which I normally use because I bring my own instant coffee with me just in case I don't like the coffee the hotel offers. However, when making hot water this morning, they were weird nasty black bits in it that I swear looked like roaches. I just can't even. To make things worse, my sheets were gross on one side of the bed. I didn't notice until late last night and instead of causing a ruckus, I just slept on top of the blankets. The customer service was exceptional and I didn't have problems with any employee. However, for the price of the hotel, some things need to change. I will never be back to this location. I should have stayed at Hilton or La Quinta like I normally do, I only stayed here because I thought I was getting a deal. There are lots of nearby restaurants which was a good thing.